PRIVACY POLICY FOR EU/UK USERS

ClearSearch (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) for EU and UK users. This Privacy Policy describes how we collect, use, retain (including by temporary caching where enabled), store, and disclose personal data when you access or use the clearsearch.ai website and all its subdomains (collectively, the “Site”) and our lookup services and related tools (the “Services”).

2.1 Types of Information Collected

We collect the following types of information:

2.2 Sources of Information

We obtain the categories of information listed above from the following sources:

1. Directly from our clients as part of the registration process (for User Information only).
2. Information collected in real-time from public websites, databases, and other publicly accessible sources using OSINT techniques.
3. Information obtained through real-time HLR Lookups for mobile phone number queries.

a) User Account Information: We process account and billing/transaction information as necessary to perform our contract with you (i.e., to provide the Services you request) and to comply with applicable legal obligations (e.g., accounting and fraud prevention). Where required, we may also rely on consent for specific optional processing activities.

b) Search Query Information: The legal basis for processing search query information is the performance of our service as a search engine, which you request when you place an order to search for information.

c) Publicly Available Information: We process publicly available information based on our legitimate interest in providing a comprehensive search service to our customers.

d) Stored Report Information (Reports History): We process and temporarily store stored report output based on our legitimate interests in providing an improved user experience (allowing you to re-open a previously generated report without re-running the same search), and/or as necessary to perform our contract with you where the feature is enabled as part of the Services you request. This feature is optional, purpose-limited, and time-limited as described below.

e) Cookies/Similar Technologies: Where required by law, we rely on your consent for non-essential cookies and similar technologies.

We use the collected information to:

a) User Account Information: The legal basis for processing your account information is your consent, which you provide when you create an account and agree to our privacy policy and terms and conditions.

b) Search Query Information: The legal basis for processing search query information is the performance of our service as a search engine, which you request when you place an order to search for information.

c) Publicly Available Information: We process publicly available information based on our legitimate interest in providing a comprehensive search service to our customers.

ClearSearch generally retrieves report data in real time to generate results and does not maintain a public “people-search” database of EU/UK/CH residents. However, we do store certain data in the following limited ways:

a) Account Information: We retain account information for as long as your account is active and as needed thereafter for legitimate business purposes and legal compliance. You may request deletion of your account via our Help Center.

b) Cached Reports (Reports History): If you use the Reports History / Cached Reports feature, we temporarily store the report output associated with your account for a limited period of time. Cached Reports are retained for no longer than 120 days (as shown in the product interface) and are then automatically deleted from our active systems within a commercially reasonable timeframe, subject to limited exceptions for security, fraud prevention, backups, and legal compliance.

c) User Controls: Where available, you may delete Cached Reports earlier (e.g., by clearing report history), which will remove them from your account view.

d) Access Controls: Cached Reports are accessible only to the account that generated them and are not shared with other users unless and until we introduce an explicit “share” feature with additional disclosures and safeguards.

e) Security Logs: We may retain certain technical, security, and audit logs for limited periods as necessary to operate, secure, and protect the Services.

As a Data Controller of our search index, we respect your right to erasure under the UK GDPR and EU GDPR (often referred to as the “Right to be Forgotten”). You have the right to request that we delist specific search results, including image matches and public records, associated with your identity from the ClearSearch platform.

How to exercise your Right to Erasure from our search results:

1. Submit a Request: Contact us via our Help Centre (link available in the footer) or email our Privacy Officer directly with a “Right to Erasure Request.”
2. Verification: We may ask you to provide specific links, screenshots, or reasonable identification to verify that the search results in question relate to you.
3. Processing: Upon receiving a valid request, we will block, suppress, or delist the relevant information from appearing in future searches on our platform within one calendar month.
4. Cached Reports: If your data is part of an existing Cached Report (Reports History) generated by another user, we will take reasonable technical steps to purge or anonymize your specific data from our active caches.

Important Note: Removing your information from ClearSearch’s search index does not remove it from the original third-party websites or the internet at large. We strongly advise you to also contact the original source websites if you wish to have your data permanently deleted from the web.

We only collect and process data that is necessary for providing our service. This includes your name, surname, email, and payment details, which are stored securely in a PCI-DSS compliant vault.

As an EU or UK user, you have the following rights:

• a) Right to Access — The right to access your personal data.
• b) Right to Rectification — The right to rectify inaccurate personal data.
• c) Right to Erasure — The right to erase your personal data.
• d) Right to Restrict Processing — The right to restrict processing of your personal data.
• e) Right to Data Portability — The right to data portability.
• f) Right to Object — The right to object to processing of your personal data.
• g) Automated Decision-Making — Rights related to automated decision-making and profiling.

We store our data in the United States. The EU-U.S. Privacy Shield Framework provides safeguards for transferring personal data from the EU to the US. We use standard contractual clauses for international data transfers.

We may use automated decision-making and profiling based on the cookie policy and consent you have given to us.

Our data is stored securely, and we apply all modern technologies to ensure your data is safeguarded. We don’t store your passwords and use magic links to authenticate your account. Your payment data is stored securely in a PCI DSS compliant vault with all applicable safeguards.

In the event of a data breach that affects your personal information, we will notify you via email within 30 days of discovering the breach.

Based on our terms and conditions, we do not provide our service to people under 18 years old.

You can contact our Data Protection Officer at privacy@clearsearch.ai.

For more information, please refer to our separate Cookie Policy, which can be found in the footer of this website.

ClearSearch may amend this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or sending you an email notification.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via our Help Center (see link in the footer) or our Privacy Officer at:

Email: privacy@clearsearch.ai