Cancellation and Refunds

1.1 Trial Period

We offer a trial period to allow you to evaluate our Services before committing to a full subscription.

If you cancel your trial before it ends through the proper cancellation channels but are still charged, please contact us.

If we can verify that your cancellation request was submitted before the trial period expired, we will issue a full refund.

1.2 Post-Trial Subscriptions

If you choose to continue your subscription after the trial, you agree to recurring automatic billing as outlined in your subscription plan.

2.1 Ongoing Billing

By subscribing to ClearSearch, you authorize us to charge your payment method automatically according to your selected subscription plan (e.g., weekly or monthly).

2.2 Billing Schedule

Subscription fees are billed in advance at the beginning of each billing cycle.

2.3 Cancellation

You may cancel your subscription at any time to avoid future charges. To cancel, please follow the instructions provided in your welcome email, your account settings, or use the Cancellation Hub.

2.4 Non-Refundable Subscription Periods

Once a billing cycle has started, subscription fees for that period are non-refundable. If you cancel before the next billing cycle begins, no further charges will be made.

3.1 Subscription Acceptance

Once you have activated a paid subscription, refunds will not be issued, except in specific cases described in this policy.

3.2 Trial Period Cancellation

If you cancel during your trial period before it ends, your subscription will not renew, and no refund will be necessary. Once the trial converts into a paid plan, the subscription becomes non-refundable.

3.3 Recurring Billing

All subscription fees are billed in advance. If you cancel after a billing cycle has started, no refund will be provided for that period. You will retain access to the Service until the end of the paid cycle.

3.4 Voluntary Cancellation

You may cancel your subscription at any time to stop future renewals. However, no partial refunds or credits will be issued for unused time within an active billing period.

3.5 Technical Errors

Refunds for technical issues may be considered within 30 days of purchase, on a case-by-case basis.

To assess your eligibility, please submit the following details to help@clearsearch.ai:

• Device model, operating system, and version
• Description of the issue and steps to reproduce it
• Screenshot or screen recording demonstrating the problem

Refund requests are reviewed and approved at ClearSearch's discretion.

3.6 Customer Responsibility

It is the customer's responsibility to manage their subscription and submit cancellations in a timely manner. ClearSearch is not liable for charges incurred due to failure to cancel before renewal.

3.7 Non-Refundable Add-Ons and Products

All add-ons, one-time purchases, and non-subscription services are final and non-refundable. This includes, but is not limited to:

• PDF downloads
• Data breach and leak reports
• Background checks
• Additional lookup credits

3.8 Completed Lookups and Reports

Once a phone number lookup or background report has been generated and delivered, the transaction is final and non-refundable, as the service has already been fulfilled.

3.9 Contact Support

If you have questions about your subscription or believe you may qualify for a refund, please reach out through our Cancellation Hub or email help@clearsearch.ai.