Technical issues

We're really sorry you're running into a technical issue we're here to help you get it fixed fast.

To troubleshoot, could you please share the details below? This helps us understand exactly what's happening on your side:

1. Can you describe the problem step by step?

Tell us what you were trying to do, what you clicked/tapped, and what you expected to happen vs. what actually happened (error message, blank screen, nothing loading, etc.).

2. What happened right before the issue started?

For example: did you just start a trial, try to log in with the magic link, buy credits, run a lookup, download a PDF, etc.?

3. What device are you using?

Phone, tablet, or computer
Device model (e.g. iPhone 15, Samsung S24, MacBook Air, etc.)
Operating system + version (e.g. iOS 18.0.1, Android 14, Windows 11, macOS Sonoma 14.5, etc.)

Once you send that info, we can investigate what went wrong and let you know next steps. 🙏

Need Immediate Help?

If you're experiencing urgent technical issues, please contact our support team immediately.

Email: help@clearsearch.ai

Support Hours: 24/7 available